Privacy Policy

Effective Date: 01/09/2026

This Privacy Policy describes how GroomBox LLC (“GroomBox,” “we,” “us,” or “Company”) collects, uses, discloses, and protects personal information in connection with the websites operated by GroomBox LLC, including groombox.us, groombox.co, and groomboxss.com (collectively, the “Site”).

This Privacy Policy applies regardless of where you access the Site from. By using the Site, creating an account, or purchasing products or subscriptions, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

This Privacy Policy forms part of and must be read together with the GroomBox LLC Terms and Conditions.

Scope and Role of GroomBox LLC

GroomBox LLC is a United States company and acts as the data controller for personal information collected through the Site.

GroomBox LLC may license its brand, systems, or services to third parties in other jurisdictions. Such licensees operate independently and maintain their own privacy practices. This Privacy Policy governs only data collected by GroomBox LLC through the Site unless otherwise stated.

Information We Collect

We collect personal information that you voluntarily provide when you:

Create an account or subscribe
Make a purchase
Contact customer support or submit forms
Participate in promotions, surveys, or feedback requests

The categories of information collected may include:

Full name
Email address
Shipping and billing address
Phone number
Account credentials
Order and subscription history
Communications and support inquiries

Payment information is processed by third party payment processors. GroomBox LLC does not store full payment card numbers.

We may also collect limited technical information automatically, such as device information, browser type, IP address, and usage data, for security, fraud prevention, and site functionality purposes.

GroomBox does not use precise location tracking for text message communications. Any general location data collected through website usage is used only for analytics and operational purposes.

How We Use Personal Information

Personal information is used for legitimate business purposes, including:

Processing orders, subscriptions, and payments
Managing accounts and renewals
Shipping products and coordinating fulfillment
Providing customer service and responding to inquiries
Communicating transactional and service related notices
Improving site performance, offerings, and user experience
Preventing fraud, abuse, and unauthorized activity
Complying with legal and regulatory obligations

Where permitted by law, we may also send marketing or promotional communications. You may opt out of such communications at any time.

Text Message Communications

GroomBox offers optional text message communications for customers who choose to opt in. These messages may include limited offers, product availability updates, and select partner brand promotions. Text messages are sent only to individuals who have provided explicit consent. Message frequency varies. Consent is not a condition of purchase. Message and data rates may apply. You may opt out at any time by replying STOP or request assistance by replying HELP.

Information Sharing and Disclosure

We do not sell personal information.

GroomBox does not sell, rent, or share customer phone numbers or text message opt in data with third parties. Text message originator opt in data and consent are retained solely by GroomBox and are not provided to brand partners or other external parties.

We may share personal information only as necessary and in the following circumstances:

With service providers that perform functions on our behalf, including payment processing, shipping, email delivery, analytics, fraud prevention, hosting, and customer support
With professional advisors, regulators, or authorities where required by law or necessary to protect legal rights
With licensed operators or business partners, including international licensees, for operational continuity, subscription management, analytics, brand oversight, quality control, and customer support

Information shared with licensees or partners is limited to what is reasonably necessary and is subject to confidentiality and data protection obligations.

International Access and Data Transfers

The Site is operated from the United States. If you access the Site from outside the United States, your information may be transferred to, processed in, and stored in the United States or other jurisdictions where GroomBox LLC or its service providers operate.

By using the Site, you acknowledge and consent to such transfers, subject to applicable law. Where required, GroomBox LLC implements appropriate safeguards to protect personal information.

Data Security and Retention

We implement reasonable technical and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Personal information is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and protect our legal interests.

Cookies and Similar Technologies

The Site uses cookies and similar technologies to support core functionality, security, analytics, and user preferences.

Where required by applicable law, cookie usage is subject to consent. You may manage cookie preferences through available tools or browser settings. Disabling cookies may affect site functionality.

GroomBox uses cookies and similar technologies to support website functionality and analytics. These technologies may also be used to support optional features such as cart reminders and checkout recovery, where permitted by user consent.

GDPR and International Privacy Rights

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar data protection laws, you may have certain rights under applicable law, subject to legal limitations.

These rights may include:

The right to request access to personal information
The right to request correction of inaccurate data
The right to request deletion of personal information where legally permitted
The right to restrict or object to certain processing
The right to data portability where applicable
The right to withdraw consent where processing is based on consent

Requests will be evaluated and responded to in accordance with applicable law. GroomBox LLC may retain information where required to comply with legal obligations, establish legal claims, or defend against claims.

Nothing in this Privacy Policy limits rights that cannot be waived under mandatory data protection laws.

Legal Bases for Processing

Where required by law, GroomBox LLC processes personal information on one or more of the following bases:

Performance of a contract
Compliance with legal obligations
Legitimate business interests that do not override individual rights
Consent, where required

Children’s Privacy

The Site is intended for individuals eighteen (18) years of age or older. GroomBox LLC does not knowingly collect personal information from minors.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in business practices, legal requirements, or operational needs. The effective date will be updated accordingly. Continued use of the Site constitutes acknowledgment of the revised policy.

Contact

For privacy related questions, data requests, or concerns, please contact:

[email protected]